Help Center

We ship using a combination of DHL, FedEx, UPS, USPS, depending on your location and the size of your order. Once your order is dispatched, you'll receive a tracking number by email so you can follow your shipment every step of the way

Orders are typically delivered within 7–14 business days from the date of dispatch. Please note that processing your order takes 1–3 business days before it is shipped. During peak seasons or sales periods, delivery may take slightly longer. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can track your order in real time.

We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, PayPal, UnionPay, and other secure payment methods available at checkout.

Yes. All payments are processed using encrypted and secure payment systems.

Yes. Subscribe to our newsletter to receive exclusive offers, special discounts, and updates on new product launches.

To start a return, please contact our support team with your order number. We will guide you through the return process step by step.

Refunds are processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method

Yes, we ship to most countries worldwide. Shipping times and costs may vary depending on your location. Any applicable customs duties or import taxes are the responsibility of the customer.

Our support team is available to help with any questions or concerns.

Email us: nestora.aura@gmail.com

Average answer time: 24h